1. What does Xena specialize in?
We specialize in creating bespoke event decor, including themed bars, decorative items, backdrops, and personalized designs. Our motto, “Every Scene Tells a Story,” reflects our passion for crafting unique and unforgettable experiences.
2. Do you provide decor for all types of events?
Yes, we cater to a wide range of events, including weddings, corporate gatherings, private parties, and themed celebrations.
3. How far in advance should I book your services?
The sooner the better! Especially for custom orders. We recommend booking at least 3 months in advance to ensure availability, especially during peak event seasons.
4. Do you offer consultations?
Yes, we provide consultations to discuss your vision, preferences, and event details free of charge. This helps us create designs that align with your ideas.
5. Do you provide delivery and setup?
Yes, we offer delivery, setup, and takedown services to ensure everything is perfect for your event.
6. Can you customise decor items to match my theme?
Yes! Personalisation is at the heart of what we do. We’ll work closely with you to design items that fit your theme and style.
7. How much do your services cost?
Our pricing varies depending on the items, complexity of the design, and level of service. Contact us for a personalised quote tailored to your event.
8. Do you require a deposit?
Yes, we typically require a deposit to secure your booking. The amount will be outlined in your quote.
9. What is your payment policy?
We accept payments via bank transfer or online payments. Full payment is usually required before the event date. Details will be included in your contract.
10. Are there any cancellation fees?
Yes, cancellation policies vary depending on the timing. Specific details will be provided in your contract.
11. What types of items do you offer?
We provide a wide range of items, including backdrops, themed bar setups, artificial garlands and floral arrangements, signage, and more.
12. Do you offer eco-friendly decor options?
Yes, sustainability matters to us. Many of our items are crafted from recycled or reusable materials.
13. Can I preview your designs or rentals before booking?
Yes, you can explore our portfolio online or book a consultation for a custom design. Since we create a lot of our unique items from scratch, items may not be available to view before the booking is confirmed. If that’s the case, we will keep you posted along the way with photos of the development to make sure we’re reaching your expectations.
14. What happens if a rented item is damaged?
In case of damage, fees for repair or replacement will apply, as outlined in your rental agreement.
15. Do you handle events outside Malta?
Currently, our services are focused within Malta/ Gozo. However, for larger projects, feel free to reach out, and we’ll see how we can assist.
16. How long does it take to set up the decor?
Setup times depend on the scale and complexity of the event. We’ll provide an estimated timeframe during your consultation.
17. Can I return rented items myself?
Yes, self-returns are possible, but please coordinate this with us to ensure items are returned safely and on time.
18. How do you ensure quality and attention to detail?
Our team combines craftsmanship, engineering, and creativity to deliver exceptional quality. We take pride in going the extra mile for every project.
19. How can I get started?
Use the Contact Form via our website. We’ll guide you through the process and turn your vision into reality.